I have had no problems and have had them for over 5 years.
The program isn't working properly - I contacted customer service via email, and have yet to receive a response. When I run the program, it lasts about a second, then tells me the wash has been completed. No wash was actually done. I have reset the folders to be washed and attempted again, with no success. The same goes for the slack space.
My Webroot Spy Sweep is still noted "subscription expired 4/28/11. PC is at risk. WHY?? Your response to my order is thanking me for the purchase so why is it still noted expired?