Printable Coupons Frequently Asked Questions
I installed the coupon printer for Collection #1, but nothing is happening. Why aren’t my coupons printing?
NOTE: This is a common problem for users of Internet Explorer 8. After you install the coupon printer, click on the “click here” link to continue printing. When you see the yellow box at the top of your window, click on “Add-on disabled > Run Add-on”. You may have to do this on the next page that tells you your coupons are printing.
If you’ve already gone through the print flow, try printing the coupons again and click on the “Add-on disabled > Run Add-on” item from the yellow box at the top of your window.
I installed the ShopAtHome.com Toolbar but nothing is happening. Why aren’t my coupons printing?
In order to print your coupons from Collection #1 or Collection #2, you must also have the coupon printer software. You will be asked to install this free software the first time you print coupons on ShopAtHome.com. The ShopAtHome.com Toolbar will provide you access to thousands of free online coupons at ShopAtHome.com. The coupon printer software will allow you to print grocery coupons to use at your local grocery stores.
If you are not prompted to download the coupon printer, you may already have one installed.
I downloaded the coupon printer and nothing is happening. What’s going on?
There are a few things you will want to check before printing your coupons. First, make sure that your printer is “On” and has plenty of paper. If the printer is “Off” or runs out of paper, it can disrupt the coupon printing process.
If your printer is “On” and you have plenty of paper, check to see that the coupon printer installed properly. If you are on a PC, go to Start in the lower left of your computer screen, click on “Control Panel”, and click “Add or Remove Programs.” If you are using Microsoft Vista, click on “Programs and Updates.” Check the list to see if “Coupon Printer For Windows” is listed. If it is not, it means that the printer did not install correctly. Click here to try installing again.
My printer was off when I tried to print. What can I do?
If your printer was off, you can turn your printer on and try again. If you have already tried to print twice, the two prints per coupon limit will have already been reached. Unfortunately, we are not able to reset this coupon limit at this time.
Why do I need the coupon printer?
The coupon printer assigns an unique bar code to each computer. This allows each person to only print two prints of each coupon. These limits are set by the manufacturers and are set to reduce fraud. Unfortunately, ShopAtHome.com does not control these manufacturer limits. The coupon printer is required in order to print coupons.
Why can’t I print more than two of each coupon?
The manufacturers set per person limits for each coupon. These limits are set in an effort to reduce fraud. These limits are not set by ShopAtHome.com, and, unfortunately, we are unable to reset these limits for customers.
Some of my coupons printed, but not all of them. Why didn’t they all print?
In addition to the per person limits, manufacturers also place a cap on the number of prints that can be redeemed each month. We check back with Coupons.com every 30 minutes to make sure we have the most recent data for you. Occasionally, a coupon will reach its cap during this time. You will receive an error that says the print reached its limit and is unable to be printed at this time. These monthly caps reset at the beginning of each month, and new coupons are added during the month, so be sure to check back often.
I do not have a printer. Can I still get coupons?
At this time a printer is required to get printable grocery coupons from ShopAtHome.com.
Can you send me the coupons via email or postal mail?
We are sorry, but we are not able to send the coupons via email or postal mail.
I use Coupons.com. Do I have to download another coupon printer?
If you use Coupons.com, you do not have to download another coupon printer. You can still print your coupons on ShopAtHome.com. ShopAtHome.com partners with Coupons.com to bring you grocery coupons. Since the coupons are powered by Coupons.com, the same two prints per coupon limits are imposed by the manufacturer. This means that if you reach your limit on Coupons.com, you will not be able to get additional coupons from ShopAtHome.com.
My local grocery store will not accept my coupons. What is going on?
Some local stores have made it a policy to not accept printable grocery coupons from the Internet. This decision is made on a case-by-case basis, and is up to the individual location. We recommend calling your local grocery store to see find out their policy about Internet coupons.
I use a Mac. Can I still print coupons?
Yes, you can! Mac users can install the Mac coupon printer. This coupon printer only works with Safari. If you are using FireFox or another browser, please switch to Safari to get this to work. Then, follow these instructions:
- Click "Edit Options" to allow the installation.
- After Step 2, the dialog box may close.
- To continue, click "Allow"
- Next, click "Install Now".
- IMPORTANT: In order to complete the installation, you will need to "Quit Firefox" and restart the browser.
to start the install again and to see detailed instructions.
Your download instructions went by too quickly. Can I see them again?
Click here to start the installation again and to see detailed instructions.
I followed all of these instructions and am still having problem. Please help!
If you are still having problems printing grocery coupons, contact us.