ShopAtHome.com FAQs
General Questions about ShopAtHome.com:
What is ShopAtHome.com?
What are the benefits of joining ShopAtHome.com?
How do I sign up to be a member of ShopAtHome.com?
How do I change my mailing address or e-mail address?
How do I take my name off your mailing list?
What's ShopAtHome.com's privacy policy?
How secure is my account information on ShopAtHome.com?
What are cookies and how do I make sure that my computer is accepting them?
What is JavaScript and how do I enable it in my browser?
What is the ShopAtHome.com Toolbar?
What is ShopAtHome.com?
ShopAtHome.com is a free shopping portal that:
- Gives you access to the best deals from your favorite stores (see the Coupons section on our Site)
- Sends you a rebate check 12 times a year just for shopping at your favorite online stores (see the Cash Back section of our Site)
- Gives you a great selection of free catalogs, discount magazines, and free e-newsletters (see the Catalogs section on our Site)
And... all of this right from the comfort of your home!
Back to General Questions | Back to Top
What are the benefits of joining ShopAtHome.com?
ShopAtHome.com offers you:
- Free shopping Toolbar providing you real-time alerts for coupons and cash back savings when shopping online
- Up to 70% Cash Back on purchases from more than 3,000 merchants
- Access to thousands of grocery coupons, restaurant coupons, prescription coupons, contests and free samples
- Offers to exclusive double and triple cash back savings
- Access to over 700 Catalogs and discounted Magazines
- Free E-Newsletters with up-to-the-minute coupons and specials
Back to General Questions | Back to Top
How do I sign up to be a member of ShopAtHome.com?
To become a member of ShopAtHome.com, just click here http://www.shopathome.com
and select Join Now at the top of the page to become a ShopAtHome.com
Member. For your convenience you can also join from many of our pages!
With just an e-mail address and a password, you can:
- Earn Cash Back just by shopping at your favorite stores
- Have access to thousands of grocery coupons, restaurant coupons, prescription coupons, contests and free samples
- Get offers to exclusive double and triple cash back savings
- Order free catalogs, discount magazines and sign up for free e-newsletters
- Gain access to coupons and specials.
Back to General Questions | Back to Top
How do I change my mailing address or e-mail address?
If you are one of our ShopAtHome.com members and would like to view and/or change any of your account information, simply click here
or on the "my ShopAtHome.com" link at the top of the page when you are
logged in. For your security, you will be prompted to log in before
updating any account information.
You can also reply to your
order confirmation e-mail with any necessary changes. If you have
already placed your order and received the confirmation e-mail from us,
please send any changes to service@ShopAtHome.com
and be sure to include your first and last name, zip code, and date
order placed. This information is needed to locate your order.
Back to General Questions | Back to Top
How do I take my name off your mailing list?
If you wish to stop receiving special offers from ShopAtHome.com's Cash Back Program, simply click here
or on the "My Account" link at the top of the page when you are logged
in. For your security, you will be prompted to log in before updating
any account information.
Back to General Questions | Back to Top
What is ShopAtHome.com's Privacy Policy?
We value your privacy! Click here
to read our privacy policy, which explains what information we collect,
how we use information collected, how you can change your information,
and other issues relevant to your privacy.
Back to General Questions | Back to Top
How secure is my account information in ShopAtHome.com?
ShopAtHome.com's
Cash Back Site uses SSL (Secure Socket Layer) and firewall technology
to protect your personal information. We are committed to protecting
your privacy. ShopAtHome.com's Cash Back program does not request your
credit card information in order to begin earning cash rebates. Only
when you are ready to buy something from a specific Affiliate Store's
site will you be asked by that Store for your credit card information.
ShopAtHome.com
will, however, request a credit card as payment when ordering a catalog
or magazine subscription. For your protection, once your order is
processed, we do not maintain your credit card information in any form
of shopping cart or basket that is accessible via the Internet. You will
therefore be asked for this information each time you order an item
that requires a credit card.
Back to General Questions | Back to Top
What are cookies and how do I make sure that my computer is accepting them?
Cookies
allow for the efficient navigation of Web sites, and enable sites to
recognize you without making you sign in every time you enter a site.
You must have your cookies turned on in order to be credited with the
Cash Back Rebates you earn through our Cash Back program. Your browser
should automatically accept cookies unless you have turned cookies off.
In order to turn cookies back on in Internet Explorer, click on Tools
and then Internet Options. Under Internet Options, click on the Privacy
tab and then the Advanced button to choose the setting that will allow
cookies. In Firefox, click on Tools and then Options. Under Options,
click on the Privacy tab to choose the setting that will allow cookies.
Back to General Questions | Back to Top
What is JavaScript and how do I enable it in my browser?
JavaScript
is a scripting language that adds interactivity to Web pages.
ShopAtHome.com uses JavaScript on many pages that contain forms. See
below for instructions on enabling JavaScript in various Web Browsers:
Internet Explorer 6.0 and higher for Windows:
- Click the Tools menu. (For Internet Explorer 7.0, click on the Tools button).
- Click Internet Options to open the Internet Options dialog box.
- Click the Security tab.
- Click the Internet symbol (a globe).
- Click the Custom Level button to open the Security Settings dialog box.
- In the Settings list, scroll down to Scripting.
- Under Active Scripting, click Enable so that a dot appears next to it.
- Click OK to close the Security Settings dialog box.
- Click Yes in the Warning! Message box.
- Click OK to close the Internet Options dialog box.
Netscape 7.0 and higher for Windows:
- Click Edit; then click Preferences.
- Click on Advanced left arrow to expand menu.
- Click on Scripts - Plugins.
- Under Enable JavaScript for, check Enable Navigator.
- Click the OK button.
Firefox 1.5 and higher for Windows:
- On the Tools menu, click Options.
- Click on the Content icon.
- Check the box next to Enable JavaScript.
- Click OK.
Safari 2.0 and higher for Mac:
- Click Safari; then click Preferences.
- Click the Security icon.
- Under Web Content, check Enable JavaScript.
- Close the window.
Firefox 1.0 and higher for Mac:
- Click on Firefox.
- Click on Preferences.
- Click on Web Features.
- Check Enable JavaScript.
- Click OK.
Back to General Questions | Back to Top
What is the ShopAtHome.com Toolbar?
How
would you like to be informed every time your favorite website has a
sale or special? Would you like to be able to find coupons and special
deals on products you are shopping for? The ShopAtHome.com Toolbar does
all this!
The Toolbar is a free, easy-to-use shopping assistant
that allows you to take the power of ShopAtHome.com with you anywhere on
the Web. When you install the Toolbar, you are adding a whole new set
of functions to your Web browser. For example, you can use the Toolbar
to perform a ShopAtHome.com search from any site on the Web, or to
search for specific products or coupons on any given page. The
ShopAtHome.com Toolbar also offers users exciting features such as text
alerts whenever Sites that YOU choose have a sale or special!
For more information Click here.
Back to General Questions | Back to Top
Questions about our Cash Back Program:
I recently made a purchase. Why don't I see it in my Cash Back History?
I made a purchase. When do I get my cash?
Why is there a deduction on my account balance?
Can I earn rebates when I use or buy gift certificates?
Can I make a purchase using a coupon and still get a rebate?
What if I decide to return an order?
Can I exchange an item and still receive my rebate?
How does ShopAtHome.com keep track of the rebates I earn?
How does the Tell A Friend Program work?
Does this Cash Back service cost me anything?
What is a Track Back Number?
When will my travel purchase show up on my account?
I recently made a purchase. Why don’t I see it in my Cash Back History?
At ShopAtHome.com, we understand how important Cash Back rebates are to our members. We work closely with our stores to ensure that all purchases are posted to our members accounts in a timely manner. In some cases, however, it may take as many as 30 days for an online store to submit purchase information to us. If it has been more 30 days since your purchase from one of our online stores, please visit Customer Service on our site to submit a Cash Back Rebate Inquiry.
If you have multiple ShopAtHome.com accounts, the rebate in question may be attached to a different account. Be sure to check all your accounts for the missing cash back rebate. Please
note that while ShopAtHome.com allows multiple member accounts, cash
back rewards cannot be transferred between accounts.
Back to Cash Back Questions | Back to Top
I made a purchase. When do I get a check?
To
keep our costs low (and your rebates high) ShopAtHome.com will send a
rebate check when your account balance reaches the $20 minimum. If you
made purchases that have posted to your account within a payout period
and your mailing address has been verified you should be eligible to
receive a cash back check. If your account has not reached the minimum
of $20.00, your cash back balance stays in your account and once you
reach the monthly minimum, we will send your check. Please be sure to
check the cash back payout schedule on myShopAtHome.com.
Back to Cash Back Questions | Back to Top
Why is there a deduction on my account balance?
ShopAtHome.com
receives all your purchase information directly from the stores. If
there is a deduction it could be because of a few things. 1. The item purchased was returned or the order was canceled. Cash back cannot be issued for items returned. 2.
The item purchased was exchanged. If the replaced item is ordered
through the ShopAtHome.com site then cash back is rewarded. 3.
When the purchase has been deducted it's because a coupon was used that
was sent to them either via email or through direct mail. These are
considered unauthorized coupons for our site so a deduction will be made
to your account.
Back to Cash Back Questions | Back to Top
Can I earn rebates when I use or buy gift certificates?
Sorry, but buying or redeeming gift certificates doesn't earn you rebates with ShopAtHome.com unless stated otherwise.
Back to Cash Back Questions | Back to Top
Can I make purchases using a coupon and still get a rebate?
Yes!
We offer many special promotions on our Coupons page. If you link
through from this page and use the coupon code listed, you will receive
the special mentioned. These offers can be subject to availability and
may be withdrawn by the store at any time.
Back to Cash Back Questions | Back to Top
What if I decide to return an order?
Returned
orders are accepted according to each individual Affiliate Store's
return policy. If you return an order, then your rebate will be
subtracted from your account if it has already been added in. Therefore,
if you return an order, your account may show a negative credit.
Back to Cash Back Questions | Back to Top
Can I exchange an item and still receive my rebate?
Unfortunately,
no, when you return an item, your purchase and rebate will be reversed
in your account. If you order the exchange item through ShopAtHome.com
then you will earn your rebate on the item ordered in exchange.
Back to Cash Back Questions | Back to Top
How does ShopAtHome.com keep track of the rebates I earn?
We
keep track of your rebates through your member account. Whenever you
enter a store from the link on our Web site and make a purchase, we
credit your Cash Back account with your cash rebate. If you are already a
member and have signed in, click here to see your account status.
Back to Cash Back Questions | Back to Top
How does the Tell A Friend Program work?
The Tell A Friend program offers $5 to both you and your friend, when
you refer a friend who then joins ShopAtHome.com and makes a purchase
within 30 days. There are two ways to make ShopAtHome.com’s Tell a
Friend Program work for you:
Invite your friends to sign up through email using a unique Tell a Friend link.
- Click on the link: Tell a Friend
- Copy and paste that link into your email and send to all your
friends. This link automatically identifies you as the referring friend.
- Tell your friends to click on the link within your email and join
ShopAtHome.com so they can start saving money with all the grocery
coupons, restaurant coupons, free stuff and cash back opportunities
available from ShopAtHome.com
You can also tell your friends to go to ShopAtHome.com and join directly from our website
- Tell your friends to join ShopAtHome.com from our Join page
- Remind them to enter your email in the “Friend's Email” box so you get credit for them joining
The best part is, when your friends make a qualifying purchase within
30 days of registering, you get $5 added to your account! Invite as
many friends as you like and watch the money start rolling in! It only
takes a few minutes for you and your friends to start making extra cash
while you earn cash back and save with coupons
at ShopAtHome.com. Friends that do not use the link in the email
invitation, do not enter your email address in “Friend's Email” on the
join page, or are already ShopAtHome.com members do not qualify for the
$5 Tell A Friend bonus. A qualifying purchase is any purchase from our
3,000+ merchants that earn you cash back!
Please visit the Referral Commission section of our Terms and Conditions for more details on the Tell A Friend program.
Back to Cash Back Questions | Back to Top
Does this Cash Back service cost me anything?
No, ShopAtHome.com's Cash Back program is a 100% free service.
Back to Cash Back Questions | Back to Top
What is a Track Back Number?
Each
Track Back Number represents a Cash Back opportunity pursued by you on
ShopAtHome.com. It shows each click by you that occurred through the
ShopAtHome.com site or toolbar to one of our stores. We keep Track Back
Numbers on hand and accessible to you for three months. If a problem
arises or you need to ask a question about a specific transaction, you
are able to refer to the Track Back Number so we can get to the bottom
of it quickly. Your Track Back Numbers can be found in your "my ShopAtHome.com" under "my Trackbacks".
Back to Cash Back Questions | Back to Top
When will my travel purchase show up on my account?
Similar
to merchandise purchases which are recognized after the order is
complete, travel purchases are recognized when travel is complete. For
example, if you book your travel on 3/1/2009 for airfare, hotel and car
for 6/1/2009 through 6/10/2009, your qualifying cash back rebate should
show up on your account after 6/10/2009 but no later than 7/10/2009,
allowing for those merchants that take longer to submit purchases. If
it has been more than 30 days after your reservation has completed and
your account does not show your cash back, please visit Customer Service on our site to submit a Cash Back Rebate Inquiry. Be sure to select the Travel option.
Back to Cash Back Questions | Back to Top
Questions about our ShopAtHome.com Toolbar:
What is the ShopAtHome.com Toolbar, and why should I install it?
How do I download the ShopAtHome.com Toolbar onto my computer?
What are Text Alerts?
What are Sliders?
How do I get started with the Free Shopping Toolbar?
I installed the ShopAtHome.com Toolbar, but I don't see it.
I was unable to complete the installation of the Free Toolbar.
Does the Free Shopping Toolbar cost me anything?
How do I uninstall the Free ShopAtHome.com Toolbar?
What if I have other questions about the Free Shopping Toolbar?
What is the ShopAtHome.com Toolbar, and why should I install it?
The
ShopAtHome.com Toolbar was created to ensure that you maximize your
Cash Back Rebates every time you shop online, even if you forget to come
to our Site first. When you download the ShopAtHome.com Toolbar, our
Site will recognize when you go to a store and determine whether there
are Cash Back Rebates and/or coupons available. If there are Cash Back
Rebates and/or coupons available, you will see an alert displayed in the
toolbar and/or “slider” displayed in an information bar between the
toolbar and the webpage. You will then need to click on the alert or
slider which will take you to the ShopAtHome.com store's page on our
Site where you will find postings for the available Cash Back Rebates
and/or coupons. By clicking on any link on this page, you will be
eligible for the available Cash Back Rebates and/or coupons even if you
forget to go through our Site first!
Back to Toolbar Questions | Back to Top
How do I download the ShopAtHome.com Toolbar onto my computer?
Downloading is easy! Simply click here and follow the instructions.
Back to Toolbar Questions | Back to Top
What are Text Alerts?
Text
alerts on your Toolbar show you great coupons, rebates and Cash Back
deals from ShopAtHome.com on your favorite products and stores.
Back to Toolbar Questions | Back to Top
What are Sliders?
Sliders
appear between the Toolbar and the webpage showing you great coupons,
rebates and Cash Back deals from ShopAtHome.com on your favorite
products and stores.
Back to Toolbar Questions | Back to Top
How do I get started with the Free Shopping Toolbar?
Click here and follow the instructions to install the ShopAtHome.com Toolbar onto your computer.
The
ShopAtHome.com Toolbar is designed to be used with Microsoft Internet
Explorer version 6.0 and up, and Firefox version 1.5 and up. The minimum
system requirements for installing and running the ShopAtHome.com
Toolbar are Microsoft Windows 2000/XP Server.
Back to Toolbar Questions | Back to Top
I installed the ShopAtHome.com Toolbar, but I don't see it.
You
may need to close all of your browser windows and open a new one to see
and activate the Toolbar. If you still do not see the Toolbar, it may
be hidden.
To unhide the Toolbar, on your menu bar, open the
View menu, and select "Toolbars". Make sure there is a checkmark next to
"ShopAtHome.com Toolbar". If there's no checkmark, the Toolbar won't
appear. If it's already checked, your browser may have become confused -
try unchecking it and rechecking it. If you don't see the
ShopAtHome.com Toolbar mentioned there, you don't have it installed.
Please go to the ShopAtHome.com Toolbar page and install it.
The
ShopAtHome.com Toolbar works with Internet Explorer version 6.0 and up,
and Firefox version 1.5 and up. The ShopAtHome.com Toolbar works under
Windows 2000 and XP.
Back to Toolbar Questions | Back to Top
I was unable to complete the installation of the Free Toolbar.
- Please reboot your computer.
- Please disable all virus scan software.
- Return to our installation page.
- Click the "Download & Start Saving" button to begin the installation process once more.
Back to Toolbar Questions | Back to Top
Does the Toolbar cost me anything?
The
ShopAtHome.com Toolbar is absolutely FREE. Actually, we pay YOU to use
the Toolbar, in the form of the Cash Back Rebates that you earn by
shopping through our Site.
Back to Toolbar Questions | Back to Top
How do I uninstall the Free ShopAtHome.com Toolbar?
If at any point you decide that you like shopping directly though the ShopAtHome.com site and prefer not to use the ShopAtHome.com Toolbar, it can be easily removed from your computer.
For Internet Explorer Users:
- Locate the ShopAtHome.com Uninstall program on your computer. To do this, click the Windows Button on your keyboard and type ‘ShopAtHome.com Uninstall’ and press Enter.
Note: This uninstall program only exists for newer versions of the toolbar on Windows 7 and Windows Vista. If you cannot locate this program please see the alternate methods for uninstalling the toolbar.
- A confirmation dialog will appear, click Uninstall.
- If prompted, allow the uninstall program to close all Internet Browsers.
- Complete or exit out of the uninstall survey.
- Close the uninstall program.
For Firefox Users:
- At the top of the Firefox window, click the Firefox button (Tools menu in Windows XP), and then click Add-ons. The Add-ons Manager tab will open.
- In the Add-ons Manager tab, select the Extensions panel.
- Select the ShopAtHome.com Toolbar.
- Click the Remove button.
- Complete or exit out of the uninstall survey.
- Click Restart Now to finish uninstalling the add-on.
For Chrome Users:
- At the top-right of the Chrome window, click the Wrench icon, click Tools, and then click Extensions.
- An Extensions page will open, click the Uninstall link underneath the ShopAtHome.com extension.
- A confirmation window will appear, click Uninstall.
Alternate Methods for Uninstalling the Toolbar (Windows Only):
Windows 7 or Windows Vista
Note: These instructions are for uninstalling the 6.0.2.0 Toolbar.
- Click Start then click Control Panel.
- Click Uninstall a program under Programs.
- Select the ShopAtHome.com Toolbar, and then click Uninstall.
Note: if you don’t see the ShopAtHome.com Toolbar, look for Select Rebates, and then click Uninstall.
- A dialog box confirming your request may appear, click Uninstall.
- Complete or exit out of the uninstall survey.
- A dialog box confirming the toolbar uninstall may appear, click Close.
- Reboot your system to complete the uninstall process.
Note: These instructions are for uninstalling the 5.2.0.0 Toolbar.
- Click Start, then click Control Panel.
- Click Uninstall a program under Programs.
- Select the ShopAtHome.com Toolbar, and then click Uninstall.
Note: If you don't see the ShopAtHome.com Toolbar, look for Select Rebates, and then click Unistall/Change.
- A dialog box confirming your request may appear. Select the SelectRebates and ShopAtHome.com Toolbar options then click OK.
- A dialog box confirming the toolbar uninstall may appear, click OK.
- Complete or exit out of the uninstall survey.
- Reboot your system to complete the uninstall process.
Windows XP:
Note: These instructions are for uninstalling the 6.0.2.0 Toolbar.
- Click Start, click Control Panel, and then click Add or Remove Programs.
- Select the ShopAtHome.com Toolbar, and then click Remove.
Note: If you don't see the ShopAtHome.com Toolbar, look for Select Rebates, and then click Remove.
- A dialog box confirming your request may appear, click Uninstall.
- A dialog box confirming your request may appear, click Close.
- Complete or exit out of the uninstall survey.
- Reboot your system to complete the uninstall process.
Note: These instructions are for uninstalling the 5.2.0.0 Toolbar.
- Click Start, click Control Panel, and then click Add or Remove Programs.
- Select the ShopAtHome.com Toolbar, and then click Change/Remove.
Note: if you don’t see the ShopAtHome.com Toolbar, look for Select Rebates, and then click Change/Remove.
- A dialog box confirming your request may appear. Select the SelectRebates and ShopAtHome.com Toolbar options then click OK.
- A dialog box confirming the toolbar uninstall may appear, click OK.
- Complete or exit out of the uninstall survey.
- Reboot your system to complete the uninstall process.
If you encounter difficulties removing the Software, please contact us at
www.ShopAtHome.com/contact.aspx. Please note that third party spyware removal programs, such as Norton or McAfee, do not completely remove the ShopAtHome.com Toolbar, and we strongly advise against using these programs to remove our software.
Back to Toolbar Questions | Back to Top
What if I have other questions about the Toolbar?
Contact us at: www.ShopAtHome.com/contact.aspx. We'd love to hear from you!
Back to Toolbar Questions | Back to Top
Questions about our Catalogs:
How does the catalog and magazine electronic shopping cart work?
How do I place an order?
How do I make changes to my order?
How do I know you received my order?
Must I have an e-mail address to order a catalog or magazine from ShopAtHome.com?
Can I order more than one catalog or magazine at a time?
How do I cancel a magazine subscription?
What is ShopAtHome.com's catalog return policy?
How long will it take to get my catalog or magazine?
Is ordering online safe?
How does the catalog and magazine electronic shopping cart work?
Putting
an item in your shopping cart does NOT mean you have to order it!
Shopping carts keep track of the items you might like to order. When you
see an item you're interested in, click on the "Add to Cart" button so
you don't forget about it. This will put the item in your shopping cart.
To continue shopping, simply click on the "Continue Shopping" button at
the bottom of your shopping cart and browse at your leisure.
You
can place items in and take them out of your cart any time. Think of it
as an online grocery list. When you're finished shopping, you can
review what's in your cart, keep the things you really want, and remove
the ones you don't by simply selecting "Remove". You may request up to
12 free items and 8 magazine subscriptions per week, and 30 items total
per order.
Back to Catalog Questions | Back to Top
How do I place an order?
Once
you've reviewed your shopping cart and are satisfied with your order,
follow the screen prompts for "Check Out" to submit your order. You
should receive an order confirmation by e-mail within 48 hours. If you
do not receive an e-mail verification of your online order within 48
hours, e-mail us with your name, zip code, and date of order. Your order
may not have reached us.
Back to Catalog Questions | Back to Top
How do I make changes to my order?
Before
you submit your order, you can easily make changes to it. Simply click
on the cart link at the top right hand side of the page. Then click on
"Remove" for any items you do not want, and these items will be
eliminated from your cart. To add items to your shopping cart as you
browse, simply select "Add to Cart".
If you need to make changes after you have confirmed your order, simply send an e-mail to service@ShopAtHome.com
with your first name, last name, zip code, date of order and your
requested changes. Without all of this information we will not be able
to locate your order.
How do I know you received my order?
When
you order online, you should receive an order confirmation e-mail
within 48 hours. If you do not receive an e-mail confirmation from your
online order within 48 hours, please e-mail us at service@ShopAtHome.com with your name, zip code, and date of order, as your order may not have transmitted properly.
Back to Catalog Questions | Back to Top
Must I have an e-mail address to order a catalog or magazine from ShopAtHome.com?
Yes.
Upon receipt of your online order, we send you an e-mail message for
order verification. Orders without a valid e-mail address cannot be
processed.
Back to Catalog Questions | Back to Top
Can I order more than one catalog or magazine at a time?
Yes,
you can order up to a cumulative total of 12 FREE catalogs and 8
magazine subscriptions per week. You may also place as many orders as
you wish per week. Each individual order may include up to 30 items
total. After placing your first item in your shopping cart (by clicking
on the "Add to Cart" button) simply click on the "Continue Shopping"
button at the bottom of your shopping cart and browse at your leisure.
Click on the "Add to Cart" button for any item you might like to order
and it will add it to your shopping cart!
Remember, you can take
things in and out of your cart any time. Think of it as an online
grocery list. When you're finished shopping, you can review what's in
your cart, keep the things you really want, and delete the ones you
don't by simply clicking on "Remove".
Back to Catalog Questions | Back to Top
How do I cancel my magazine subscription?
Many of our magazine subscriptions have a 90-day money back guarantee. To cancel, simply e-mail our customer service center, service@ShopAtHome.com
within 90 days of your order date to receive a full refund. Please
provide your order number, full name, full address and magazine title in
your cancellation request.
Back to Catalog Questions | Back to Top
What is ShopAtHome.com's catalog return policy?
We
want you to be happy. If you are not completely satisfied with the
items you receive, simply return them for a full, unconditional refund
of the price of the items returned.
If you decide to purchase
merchandise from one of the catalogs ordered from ShopAtHome.com, all
returns are subject to the policy of the individual catalog retailer.
ShopAtHome.com is a service company providing your name and address to
companies from which you have requested information. We do not provide
or guarantee any merchandise ordered from the individual catalog
retailers.
Back to Catalog Questions | Back to Top
How long will it take to get my catalog or magazine?
ShopAtHome.com
is a service company providing your name and address to companies from
which you have requested information. Upon receipt of your order, we
process your payment and forward your request to the companies you've
selected within five business days. Each of the items you order will
arrive directly from the publisher in up to eight weeks. Your delivery
depends on the fulfillment policy of the publisher.
Back to Catalog Questions | Back to Top
Is ordering online safe?
ShopAtHome.com
has extensive security measures in place to protect from the loss,
misuse or alteration of your order and contact information. For your
financial protection, once your order is processed, we do not maintain
your credit card information in any form of shopping cart or basket that
is accessible via the Internet. You will be asked for this information
each time you order an item that requires a credit card. For more
information on our privacy policy and security measures, please visit
our privacy policy statement here: http://www.ShopAtHome.com/pages/privacy-policy.aspx.
Back to Catalog Questions | Back to Top
What are Wish Lists and why should I use them?
Wish
Lists let you add products from any website to your own personal lists
on ShopAtHome.com. Then, you can easily share your lists with friends
and family. If the products on your list can get Cash Back,
ShopAtHome.com will automatically show the rebates available.
Back to Catalog Questions | Back to Top
Is there a limit to the number of lists I can have?
No -
list away! You can create a list for anything you want - yourself,
birthdays, weddings, baby showers, Christmas and more. And, if you keep
your lists public, the ShopAtHome.com community can get inspired by your
discoveries.
Back to Catalog Questions | Back to Top
How do I create a list?
You can create a
list by clicking on the "Create New List" button on your my
ShopAtHome.com page or through the Toolbar when you are on any web site
that has a product you want to add.
Back to Catalog Questions | Back to Top
How do I add items to a list?
Select the "Add to Wish List"
option in your ShopAtHome.com Toolbar when you find a product on
another site that you want to add to your list. You will then see some
default product information. You can save the product information to
your list as is, or edit the details and then save it. After you click
"Save Now" the product will be added to your list.
Back to Catalog Questions | Back to Top
What do I do if someone left an inappropriate comment on one of my lists?
Mark
it as inappropriate content and we'll take a look. Anything rude,
inflammatory, or containing personal links gets removed from the site.
Back to Catalog Questions | Back to Top
What if the price I saw on a product on a list is different on the merchant site?
Product
prices will constantly be changing on merchant sites. The price that
may be listed for a product is a snapshot of what the price was when it
was added to the list. ShopAtHome.com makes no guarantees of the product
prices on merchant sites.
Back to Catalog Questions | Back to Top
What if I Want to Keep My Lists Private?
In
your ‘my Lists' section of my ShopAtHome.com, click on the ‘edit'
option next to a list. In the next window that appears, select ‘Private'
in the ‘Privacy Level' section.
Back to Catalog Questions | Back to Top
How do I delete a List?
Go to the ‘my Lists' tab of my ShopAtHome.com and click on the ‘delete' option next to the list you want to delete.
Back to Catalog Questions | Back to Top
How do I share my list?
Click on one of the
"Share" icons at the top of a list to share on Facebook, Twitter,
bookmarking sites or to e-mail to a friend.
Back to Catalog Questions | Back to Top
Do my friends have to be ShopAtHome.com members to view my list?
No,
anyone you share your list with can view your list. However, if your
friends want to comment on your list or create their own, they need to
register on the site.
Back to Catalog Questions | Back to Top