I adore HSN. I've been satisfied with almost all of my purchases. They never give me a hassle and I would say for the most part, the quality of their products is good.
I saw Linda's review and I have to say I'm very surprised. I always find that they, meaning customer service, go out of their way to help me and fix whatever problems there are if any. I find them to be the best when it comes to customer service as well as the products they sell. I can't say enough about them!
Anything I have purchased from HSN has been easy to return if I did not care for it. And Customer Service quickly credited my card back in a timely manner.