The first year I used it, all went well. My taxes were easy. However, the following year was not so good. I went in to do taxes, it would not go to the year needed. So had to call for help. At first the lady was fine, then found out that I had to pay more money for her to get me on again even though I was to get five years of FREE service with what I purchased already. So, paid it. Then I had to do something different, well she just talked me out of it because she was in a hurry. Then she gave me a choice of doing e-file, not mentioning that there was a fee, So, once again paid more money. When I could have printed and mailed. Then it would not finish the end process...she hung up on me. I never was rude and was nice about everything...what the heck...I guess she was so impatient she did not want another problem to deal with. So called back and got a nice lady, but they are all so pushy to just get you off the phone. I wanted to finish, yet she kept saying can you finish on your own now! Well NO! wanted to make sure all went well due to so many problems. Will never use again.
I'm not a fan of having to do taxes, but since it's a requirement, I needed an option that would be quick, easy, accurate, and not overly expensive. With H