Frequently Asked Questions

ShopAtHome receives a commission from Stores when our members make a qualified purchase after clicking from our site to the Store’s site. We share our commission with you in the form of Cash Back.

To ensure your purchases qualify for Cash Back, the following requirements must be met:

1.
You must be logged into your ShopAtHome account.
2.
ShopAtHome must offer Cash Back for the Store where you want to shop, and the items you buy, on the date you shop. (Check the Store’s page on our site for Cash Back details and terms)
3.
You must link to the Store’s site by clicking from ShopAtHome or by activating Cash Back through the Savings Button.
4.
All items must be added to your shopping cart at the Store immediately after clicking from ShopAtHome and within the same session; and you must go through ShopAtHome each time you make a new purchase with a Store.
5.
You must have Cookies enabled in your browser.
6.
You can only use coupons offered by ShopAtHome and only those that show a Cash Back offer. Using coupons from another source will disqualify your purchase (e.g., sent in a Store email or direct mail, listed on other coupon or Cash Back sites, or listed on ShopAtHome.com without a Cash Back offer).
7.
Your payment to the Store must be valid when purchase made. If invalid or you update payment information later, the purchase will not credit to ShopAtHome and will not qualify.

Purchases made by resellers and/or bulk buyers are not eligible for Cash Back, and do not qualify for Extra Cash Back, Special Events, or Bonus Offers.

Cash Back purchases can be seen in your My Cash Back account under Unpaid Cash Back. Once you have been paid by ShopAtHome for a purchase, the order will appear in Paid Cash Back under the month the payment was made.

It may be too soon

Most purchases credit 7-10 business days of your order ship date.

You made a Travel purchase

Travel purchases are eligible for Cash Back after travel has been completed, and may not appear in your account until 90 days from your completed travel date.

You do not have a ShopAtHome Activity ID on the date of purchase

If you do not have an Activity ID on the date of purchase, your order will not qualify for cash back. Activity IDs show that you clicked from our site to a Store site. You can view your list of Activity IDs by clicking My Activity IDs from your My Cash Back page.

Your order does not qualify for Cash Back

Only qualified purchases that meet the requirements listed under “What purchases qualify for Cash Back?” are eligible.

The most common reasons purchases do not qualify are:

  1. You visit an Affiliate Store site without clicking through ShopAtHome.com, a ShopAtHome email, or without activating cash back from the ShopAtHome Savings Button. This could include clicking through a search engine, blog, or any other site with a link to the Store.
  2. Your click from ShopAtHome.com was not the last click to the Store’s site before you made your purchase.
  3. You type a new web site address (URL) in the window opened after clicking through ShopAtHome.
  4. You allow too much time to lapse between clicking to the Store’s site and finalizing your purchase. Waiting more than an hour may disqualify your purchase.
  5. You contacted the Store to change your order (e.g., order cancellation, order exchange, billing changes, size, color or quantity changes, etc.).
  6. You applied a coupon or discount (including vouchers from Groupon, LivingSocial, Google Offers etc.) to your purchase that you did not get from ShopAtHome or did not show a Cash Back offer. Where you get the coupon or discount is considered the source of the referral, even when you click through ShopAtHome.
  7. Your purchase did not meet the Cash Back Terms (listed on the Store’s page on ShopAtHome.com).

For additional information on Qualified Purchases, please see our Terms and Conditions.

If you believe you made a qualifying purchase that is not listed on your My Cash Back page, please submit a Missing Cash Back

Here’s how to receive a payment from ShopAtHome:

  • Earn $20 or more in qualified Cash Back
  • Provide and verify your mailing address and email address
  • Select a Payment Method

Payments are scheduled when eligible Cash Back from your purchases totals $20 (bonuses do not count as Cash Back). Payments are made for these purchases two months after the order date to allow for returns and adjustments.

We schedule payments on the last day of each month… so when you ShopAtHome enough, you could get a payment every month!

Here’s an example of a payment:

You will see an adjustment in your account if a Store removes ShopAtHome’s credit for a purchase. This disqualifies the purchase.

Reasons why your order may be removed:

  • Your order was returned or cancelled
  • Your order was changed with the Store directly (e.g., payment issues, updates, corrections, items added to your order, items exchanged, etc.).

Unfortunately, yes. Stores deduct ShopAtHome’s credit when you return or exchange part or all of an order.

An Activity ID tracks a click to a Store site from the ShopAtHome site or Savings Button. It only confirms a click, not a purchase. You can view your list of Activity IDs by clicking My Activity IDs from your My Cash Back page.

  1. Cash Back on purchases when you shop at your favorite online stores
  2. Save big on your online purchases with coupons and deals where you love to shop
  3. Free Savings Button for coupon codes (even at checkout), deal alerts and Cash Back for your online shopping

To create your free member account, click here and enter a valid email address and password.

So we can send you your payment when you earn Cash Back. Even for electronic payments we need your address for security and to verify your account.

ShopAtHome issues one member account per email address. If you are receiving an error that your email is not available, you likely already have an account registered to that email.

To reset the password on your account and use your account, go to the login screen and click “Forgot Password?” or contact Customer Service.

If you are not receiving our emails with your password reset link, please check your email to ensure it is correct, then check your junk mail folder.

Email verification is a security measure to ensure we can provide you with important account notifications and pay you when Cash Back is due.

You can edit your Email Preferences by logging into your ShopAtHome account, and clicking on Email Notifications in the left navigation.

The Savings Button is an add-on that you install in your browser. It provides you with deal codes (even at checkout), deal alerts, and Cash Back savings when you shop online. Learn more.

Yes! ShopAtHome uses SSL (Secure Socket Layer) and firewall technology to protect your personal information.

Cookies allow for the efficient navigation of Web sites, and our site to recognize you when you visit us. You must have your cookies turned on in order for your qualified purchases to track and earn Cash Back. With the exception of Safari, your browser should automatically accept cookies unless you have turned cookies off.

  • Enabling Cookies in Internet Explorer
    1. In Internet Explorer, select the Tools, and then Internet options
    2. Select Settings then
    3. Select Advanced choose to allow cookies
  • Enabling Cookies in FireFox – Cookies are enabled by default. To check or change settings:
    1. Click the Menu button and choose Options
    2. Select the Privacy panel
    3. Set Firefox will: to Use custom settings for history
    4. Check mark Accept cookies from sites
  • Enabling Cookies in Chrome
    1. On your computer, open Google Chrome.
    2. At the top right, click More Settings.
    3. At the bottom, click Show advanced settings.
    4. In the Privacy section, click Content settings.
    5. Use the Cookies section to change your settings:
      • To allow first-party and third-party cookies, choose Allow local data to be set.
  • Enabling Cookies in Safari – Cookies from third parties and advertisers are blocked by default; therefore, you will have to adjust your settings in Safari.
      Click Safari > Preferences and then choose Privacy Under Block cookies, select “Never”

ShopAtHome discontinued our catalog business in 2008. ShopAtHome offers Cash Back, coupons and deals to help you save when you shop online.