Frequently Asked Questions is a free savings site that:

  1. Gives you access to the best coupons and deals from your favorite stores (see the Coupons section on our Site)
  2. Sends you a rebate check 12 times a year just for shopping at your favorite online stores (see the Cash Back section of our Site)
  3. Provides access to thousands of coupons, deals and free samples at over 50,000 stores at any given time

And all of this is a 100% free service we provide to our members. offers you:

  1. Up to 70% Cash Back on purchases from more than 3,000 merchants
  2. Free shopping Browser App providing you real-time alerts for coupons and Cash Back savings when shopping online
  3. Access to thousands of online coupons and deals, grocery coupons, restaurant coupons, prescription coupons, contests, and free samples
  4. Access to exclusive coupons and deals
  5. The most savings on the web with our 110% Cash Back Guarantee
  6. Free E-Newsletters with up-to-the-minute coupons and specials

To become a member of, you can join for free here. For your convenience you can also join from many of our pages! With just an e-mail address and a password you can:

  1. Earn Cash Back just by shopping at your favorite stores
  2. Have access to thousands of online coupons and deals, grocery coupons, restaurant coupons, prescription coupons, contests and free samples
  3. Get access to exclusive savings and coupons
  4. Earn the highest Cash Back anywhere on the web with our 110% Cash Back Guarantee
If you would like to view and/or change any of your account information, simply visit My Account or on the "My Account" link at the top of the page when you are logged in. For your security, you will be prompted to log in before updating any account information.
If you wish to stop receiving email from, simply visit My Account or on the "My Account" link at the top of the page when you are logged in. For your security, you will be prompted to log in before updating any account information.
We value your privacy! You may read our privacy policy, which explains what information we collect, how we use information collected, how you can change your information, and other issues relevant to your privacy. The information we collect is used to give you the best experience possible – we will never sell your information to third party sources. uses SSL (Secure Socket Layer) and firewall technology to protect your personal information. We are committed to protecting your privacy. does not request your credit card information in order to begin earning cash rebates. Only when you are ready to buy something from a specific Affiliate Store's site will you be asked by that Store for your credit card information.
Cookies allow for the efficient navigation of Web sites, and enable sites to recognize you without making you sign in every time you enter a site. You must have your cookies turned on in order to be credited with the Cash Back Rebates you earn through our Cash Back program. Your browser should automatically accept cookies unless you have turned cookies off. In order to turn cookies back on in Internet Explorer, click on Tools and then Internet Options. Under Internet Options, click on the Privacy tab and then the Advanced button to choose the setting that will allow cookies. In Firefox, click on Tools and then Options. Under Options, click on the Privacy tab to choose the setting that will allow cookies.

JavaScript is a scripting language that adds interactivity to Web pages. uses JavaScript on many pages that contain forms. See below for instructions on enabling JavaScript in various Web Browsers:

Internet Explorer 6.0 and higher for Windows:

  1. Click the Tools menu. (For Internet Explorer 7.0, click on the Tools button).
  2. Click Internet Options to open the Internet Options dialog box.
  3. Click the Security tab.
  4. Click the Internet symbol (a globe).
  5. Click the Custom Level button to open the Security Settings dialog box.
  6. In the Settings list, scroll down to Scripting.
  7. Under Active Scripting, click Enable so that a dot appears next to it.
  8. Click OK to close the Security Settings dialog box.
  9. Click Yes in the Warning! Message box.
  10. Click OK to close the Internet Options dialog box.

Netscape 7.0 and higher for Windows:

  1. Click Edit; then click Preferences.
  2. Click on Advanced left arrow to expand menu.
  3. Click on Scripts - Plugins.
  4. Under Enable JavaScript for, check Enable Navigator.
  5. Click the OK button.

Firefox 1.5 and higher for Windows:

  1. On the Tools menu, click Options.
  2. Click on the Content icon.
  3. Check the box next to Enable JavaScript.
  4. Click OK.

Safari 2.0 and higher for Mac:

  1. Click Safari; then click Preferences.
  2. Click the Security icon.
  3. Under Web Content, check Enable JavaScript.
  4. Close the window.

Firefox 1.0 and higher for Mac:

  1. Click on Firefox.
  2. Click on Preferences.
  3. Click on Web Features.
  4. Check Enable JavaScript.
  5. Click OK.
The Browser App was created to ensure that you maximize your Cash Back Rebates every time you shop online, even if you forget to come to our site first. When you download the browser extension, our site will recognize when you go to a store and determine whether there are Cash Back Rebates and/or coupons available. If there are Cash Back Rebates and/or coupons available, you will see an alert in the Browser App and/or "slider" in an information bar between the Browser App and the webpage. You will then need to click on the alert or slider which will take you to the store's page on our site where you will find postings for the available Cash Back Rebates and/or coupons. By clicking on any link on this page, you will be eligible for the available Cash Back Rebates and/or coupons even if you forget to go through our site first!

To install the Browser App, visit the Browser App page.

For Browser App questions and support, visit our Browser App information page.

We're glad you asked! We want you to save as much as possible and earn your maximum Cash Back when using So read on to familiarize yourself with how it works and you'll be on your way to savings! receives a commission from retailers on purchases made through traffic sent from our site. Since we love you guys so much, we share a portion of that commission back to you in the form of Cash Back checks.

In order to ensure your purchases are eligible to receive Cash Back rewards, please be sure that you meet these requirements and follow the steps below:

  1. You must be 18 years of age or older.
  2. You must be a legal resident of and maintain a physical home address in the United States or Canada.
  3. You must link to a merchant site by clicking from or by clicking the Browser App slider or alert.
  4. You must be logged into your account before clicking to a merchant site.
  5. You must add items to your merchant shopping cart immediately after clicking from
  6. You must return to and click to the merchant site between each separate order. Each click from applies to one purchase. That means that if you have completed the entire purchase process and need place another order, be sure to come back to first to re-establish tracking and enable Cash Back.
  7. Complete your purchase within the browser session immediately following your click from Merchants track for as little as 1 hour after clicking from our site. Please go back through and click "shop now" to re-establish tracking when you are not able to immediately finalize an order.
  8. Your purchase must meet the Cash Back Guidelines listed on If you have questions on what earns Cash Back from a particular merchant, visit their store page on and click "View Our Cash Back Guidelines" near the top of the page.
  9. You must have cookies enabled on your web browser.
  10. You must only use coupons offered by and only those that specifically state "plus Cash Back." Using coupons from any other source, including those sent in a merchant email or direct mail offer, those listed on other coupon or Cash Back sites, or those listed on that do not state "plus Cash Back" will disqualify your purchase for Cash Back eligibility.
  11. Your payment to the merchant must be valid. If the payment is not valid and the merchant contacts you to update the payment information, the purchase will not credit to and will not be eligible for Cash Back.

Still having trouble? Below is a list of common mistakes that could occur. Reasons why you will not earn Cash Back include, but are not limited to, the following:

  1. You visit a merchant site without going through or without clicking the Browser App slider or alert.
  2. You complete multiple purchase transactions without returning to and clicking to the merchant site. When you complete a purchase transaction, the tracking is no longer valid for additional, separate orders. You must go back through and begin the process again between each separate order.
  3. You type a new web site address (URL) in the window opened after clicking through
  4. Your click from was not the last outclick to the merchant site. This could happen if you go to a merchant's website and then afterwards visit their site from another site prior to purchase, or if you click to the merchant site form a search engine like Google. The last recorded outclick is attributed with the referral of your purchase.
  5. You click on any links that take you to a merchant site that are not on This includes, but is not limited to, Search Engine links, Blog site links, links displayed in your email box, link in an email not received from, or any "special offers" or Browser Apps from other websites.
  6. You allow too much time to lapse between clicking to the merchant site and finalizing your purchase. Remember - tracking is sometimes only valid for about an hour. If you're unsure whether or not your tracking is still valid, visit once more before completing your shopping.
  7. You contact the merchant to change an order in any way, even when correcting a merchant mistake on a purchase. This includes, but is not limited to, order cancellation, order exchange, billing changes, etc.
  8. You do not adhere to restrictions imposed by a merchant.
  9. The merchant does not track your purchase back to for any reason. only pays Cash Back rewards when a merchant tracks a purchase back to our site and pays commission for the transaction.
  10. You applied a coupon or discount to your purchase that was not associated with and/or did not specifically state "plus Cash Back." The source of the coupon or discount is considered the source of the referral, even when you go through
  11. You used a voucher like Groupon, LivingSocial, or Google Offers etc. The source of the voucher is considered the source of the referral for your purchase, even when you go through
  12. The item you purchased was not available for Cash Back.

If you have any trouble or questions regarding Cash Back, please contact our Customer Service team at or fill out our Cash Back inquiry form.

At, we understand how important Cash Back rebates are to our members. We work closely with our stores to ensure that all purchases are posted to our members accounts in a timely manner. If you do not see your purchase credit to your account within 7 business days* please visit Customer Service on our site to submit a Cash Back Rebate Inquiry. *(EXCEPTION: Travel purchases, other than airline only purchases, are not credited until after travel is complete. Therefore, please notify us if you do not see a credit to your account within sixty (60) days of your travel completion date.)
To keep our costs low, (and your rebates high), will send a rebate check when your account balance reaches the $20 minimum. If you made purchases that have posted to your account within a payout period and your mailing address has been verified you should be eligible to receive a Cash Back check. If your account has not reached the minimum of $20.00, your Cash Back balance stays in your account and once you reach the monthly minimum, we will send your check. Please be sure to check the Cash Back payout schedule on My Cash Back. receives all your purchase information directly from the stores. If there is a deduction in your account balance, it could be because of a few things:

  1. The item purchased was returned or the order was canceled. Cash Back cannot be issued for items returned.
  2. The item purchased was exchanged. If the replaced item is ordered through the site then Cash Back is rewarded.
  3. When the purchase has been deducted it's because a coupon was used that was sent to them either via email or through direct mail. These are considered unauthorized coupons for our site, resulting in a deduction to your account.

If you still have questions, please contact Customer Service.

Yes! We believe that is the ticket to the most savings! We offer hundreds of thousands of coupons throughout our site. Simply click on a coupon from any page on our site, and you will be taken to the retailer's site that has offered the coupon and will have activated the special that was mentioned. If the coupon mentions a promo code, you will need to enter that code at checkout. These offers can be subject to availability and may be withdrawn by the store at any time.
Returned orders are accepted according to each individual Affiliate Store's return policy. If you return an order, then your rebate will be subtracted from your account if it has already been added in. Therefore, if you return an order, your account may show a negative credit.
Unfortunately, no. When you return an item, your purchase and rebate will be reversed in your account. If you order the exchange item through then you will earn your rebate on the item ordered in exchange.
We keep track of your rebates through your member account. Whenever you enter a store from a link on our Web site and make a purchase, we credit your Cash Back account with your cash rebate. If you are already a member and have signed in, visit your history to see your account status.
No,'s Cash Back program is a 100% free service. No catch – we promise. Pretty neat, huh?
Each Track Back Number represents a Cash Back opportunity pursued by you on It shows each click by you that occurred through the site or Browser App to one of our stores. We keep Track Back Numbers on hand and accessible to you for three months. If a problem arises or you need to ask a question about a specific transaction, you are able to refer to the Track Back Number so we can get to the bottom of it quickly. Your Track Back Numbers can be found in your My Account under My Trackbacks.
Similar to merchandise purchases which are recognized after the order is complete, travel purchases are recognized when travel is complete. For example, if you book your travel on 3/1/2013 for airfare, hotel and car for 6/1/2013 through 6/10/2013, your qualifying Cash Back rebate should show up on your account after 6/10/2013 but no later than 7/10/2013, allowing for those merchants that take longer to submit purchases. If it has been more than 30 days after your reservation has completed and your account does not show your Cash Back, please visit Customer Service on our site to submit a Cash Back rebate inquiry. be sure to select the travel option. started in 1986 by husband and wife team Marc and Claudia Braunstein at their home in Denver and became well known as the company offering a “Catalog of Catalogs”. As technology has developed, we have shifted from a catalog company to an online savings site. We no longer offer catalogs, but we are as committed as ever to helping you save. Join the army of millions of users that have signed up for free coupons, deals and Cash Back rewards by clicking here or never miss a deal by downloading our Browser App here.