I did have an issue with a Wusthof knife set that I bought from them (block was defective out of the box, not their fault), but I gave them a call (800-650-9866) and they let me keep the defective block and rushed me out a new one. Definitely will shop here again... their prices on knives and cookware are the best too.
Very competitive pricing and fast delivery. Can't wait to buy more.
We ordered pans and they came in great condition, just what we wanted and in less than a week!