ShopGold Rewards FAQs

ShopGold Rewards frequently asked questions

What is ShopGold Rewards?

ShopGold Rewards is ShopAtHome.com’s Rewards program. If you are a ShopAtHome.com member, you can collect ShopGold Rewards points by participating in ShopGold Rewards actions. You may redeem your ShopGold Rewards for gift cards to some of the nation’s top retailers. For more information, check out the ShopGold Rewards blog, the ShopAtHome.com Twitter feed and the ShopAtHome.com Facebook page.

After I take an action, how long will it take for my ShopGold Rewards to appear?

We work closely with our stores and partners to ensure that all valid purchases, email and information submissions eligible for ShopGold Rewards are posted to our members’ accounts in a timely manner. In most instances, you should see ShopGold Rewards for valid purchases and submissions appear in 7 days. In some cases, however, it may take as many as 30 days for an online store to submit purchase information to us. If it has been more 30 days since your purchase from one of our online stores, please visit Customer Service. For many other actions (adding a coupon, comment or review, for example), ShopGold Rewards can appear immediately.

What are the rules about inviting a friend?

To earn rewards for referring a new member you must invite them through our Friend Invite page and they must join via Facebook through the invitation sent through ShopAtHome.com. Each new member should be a unique individual with a valid Facebook account who abides by the terms and conditions of ShopAtHome.com. Individuals attempting to invite themselves and create multiple accounts will not receive rewards and could be subject to deactivation.

Where can I see how many ShopGold Rewards I have available?

There are two places to find your available ShopGold Rewards: on your My ShopGold page and under My Rewards on the ShopGold home page.

How do I join?

Joining ShopGold Rewards is easy, fast and free! If you’re already a ShopAtHome.com member, just head to the ShopGold Rewards home page to participate in one of the many ShopGold Rewards actions. Not a ShopAtHome.com member yet? Join here for free, then get started on the ShopGold Rewards home page.

How can I collect ShopGold Rewards?

There are many different ways to acquire ShopGold Rewards, including inviting your friends to join ShopAtHome.com, taking a survey, watching a video, downloading featured apps, registering at featured sites, reviewing a store, commenting on a coupon, adding a coupon code, uploading a sale or deal or making a purchase.

Who can become a ShopGold Rewards member?

Any United States or Canadian resident who is 18 years of age or older, has a valid email account and is a ShopAtHome.com member may join ShopGold Rewards. See our Terms and Conditions for more information.

What is the difference between ShopGold Rewards and Cash Back?

You may receive Cash Back rewards after making a qualified purchase from an eligible ShopAtHome.com merchant. You will receive a physical check from ShopAtHome.com for your Cash Back rewards, as described here.

ShopGold Rewards are points that accrue to your account as you accumulate them via various actions within the ShopGold Rewards program, as described here . ShopGold Rewards points may be redeemed for gift cards to some of the nation’s top retailers, but are not redeemable for cash.

How do I update my ShopGold Rewards account information?

To update your basic information, mailing address and more, please visit the My Settings page.

How do I manage emails I receive from ShopAtHome.com?

Head to the ShopAtHome.com email preferences page to adjust your email settings. If you are not receiving emails from ShopAtHome.com, make sure to check your junk mail folder.

I have been deactivated from the ShopGold Rewards program. Why?

If a ShopGold Rewards member has been inactive for 90 days, that member’s ShopGold Rewards will be forfeited. If you feel you have received this message in error, please contact customer service.

I tried to log in to my ShopGold Rewards account and received a message saying my access to ShopGold Rewards has been disabled. Why?

Your ShopGold Rewards account may be disabled if the account is used inappropriately. Examples of inappropriate conduct include the use of offensive, lewd or otherwise inappropriate language, engaging in offensive actions and any other type of behavior ShopAtHome.com deems to be inappropriate. If you are not sure why your account has been blocked, or believe you have received this message in error, please contact customer service

I commented on a coupon or other piece of content on ShopAtHome.com. Why has my comment been removed?

ShopAtHome.com reserves the right to remove any content it considers inappropriate. This includes posts that contain inappropriate language, any use of content that looks like or behaves like spam, or any action deemed offensive or inappropriate by ShopAtHome.com.

I uploaded a coupon, but it was rejected. Why?

Coupons may not be accepted if they contain content that ShopAtHome.com deems to be unacceptable. ShopAtHome.com reserves the right to reject any content that contains:

  • Coupon codes in the description copy. Coupon codes should be added in the space provided through the coupon upload tool.
  • A calendar date in the description copy. Dates should be added in the space provided through the coupon upload tool.
  • URLs
  • Miscellaneous characters
  • Illegible copy
  • Any language deemed offensive or inappropriate by ShopAtHome.com

I reviewed a store, but I didn't receive any ShopGold Rewards. What happened?

ShopAtHome.com reserves the right to remove any content it considers inappropriate. This includes posts that contain inappropriate language, any use of content that looks like or behaves like spam, or any action deemed offensive or inappropriate by ShopAtHome.com.

I received an email from ShopAtHome.com about completing a W-9 form. What does this mean?

The gift cards you receive from ShopGold Rewards are considered compensation by the Internal Revenue Service. In order to comply with applicable law, ShopAtHome.com is required to report all members who accumulate more than $600 in gift cards to the government agency. If you have received an email or an alert about completing a W-9 form, you are about reach the $600 limit, and will need to fill out a W-9 before you will be allowed to claim any more gift cards.

Where can I see the history of my ShopGold Rewards?

You are able to see a full history of your ShopGold Rewards on your My ShopGold page.

I have invited my friends to join. When will I receive my ShopGold Rewards for referring them?

Thanks for inviting a friend! You will receive your ShopGold Rewards after your friend becomes a member of ShopAtHome.com and makes at least one qualifying purchase of $25 or more through ShopAtHome.com within 90 days of joining. Qualified purchases: A qualified purchase is a purchase that a member has made at an affiliate store’s website after: (a) going to the site and connecting to the affiliate store from a designated Cash Back link from the site; (b) clicking on a browser app slider that appears when a member visits the website of an affiliate store; (c) clicking on a link in an email from ShopAtHome.com that goes directly to an affiliate store; or (d) any time the browser app redirects a member through the site back to the affiliate store website. The qualified purchase amount is calculated by the affiliate store after all discounts, and does not include taxes, shipping charges or other fees.

Will my ShopGold Rewards expire?

As long as you are an active ShopGold Rewards member, your ShopGold Rewards will never expire. To remain active, you must perform one or more of the ShopGold Rewards actions every 90 days. ShopGold Rewards actions include, but are not limited to, inviting friends, taking a survey, watching a video, downloading featured apps, registering at featured sites, reviewing a store, commenting on a coupon, adding a coupon code, uploading a sale or deal and making a purchase. If you have been inactive on your account for more than 90 days, you will forfeit your unused ShopGold Rewards.

Is there a limit to how many ShopGold Rewards I can collect?

No. However, you may only redeem one gift card per day.

How many ShopGold Rewards do I need to redeem a gift card?

It depends on the gift card. You can check how many ShopGold Rewards are needed to redeem a specific gift card by going to the My ShopGold Rewards page.

How do I redeem my ShopGold Rewards for a gift card?

Simply head to the My ShopGold tab on your account page and choose a gift card under the Redeem ShopGold button.

Where can I see my gift card code?

Codes for gift cards are revealed once you redeem a gift card. Your redeemed gift card code can be viewed at a later time under the My Gift Cards tab on the My ShopGold Rewards page.

Can I receive Cash Back on purchases made with a gift card?

We have worked hard to include merchants who allow Cash Back on purchases made with gift cards. However, merchant policies change, so it’s always a good idea to check Cash Back guidelines on store pages.

My gift card code has been revealed after redeeming my ShopGold Rewards. Do I have to use it right away?

No. Once you have redeemed your ShopGold Rewards for a gift card, you may return to ShopGold Rewards any time to view your gift card code in your account, and can find your unused gift card codes on the My ShopGold page. The gift cards redeemed through ShopGold Rewards are provided by a third party. In most cases, ShopAtHome.com will be able to confirm when a gift card has a $0 balance. However, for some merchants the user will be responsible for knowing the balance on the gift card..

What if I want a gift card that is not offered?

ShopGold Rewards is always working on updating our gift card selection. Keep collecting ShopGold Rewards and check back to see if your favorite merchant becomes available.

I want to save my gift card for later. Will it expire?

If you are inactive in the ShopGold Rewards program for 90 days, any gift cards you have saved for later will expire. Gift cards that have been redeemed remain valid.

Can I swap out my saved gift card for a different merchant gift card?

Yes. However, once you reveal the gift card code, you may not change your gift card selection.

Why are some gift cards locked?

If a gift card is locked, you have not accumulated enough ShopGold Rewards to redeem it. Once you have the necessary amount of ShopGold Rewards in your account, gift cards will become unlocked.

How do I contact ShopAtHome.com about ShopGold Rewards?

You can contact ShopAtHome.com customer support any time with questions or concerns. Just fill out a ShopGold Rewards customer service form located on ShopAtHome.com’s customer feedback page.

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