ShopAtHome.com FAQ

General Questions about ShopAtHome.com:

What is ShopAtHome.com?
What are the benefits of joining ShopAtHome.com?
How do I sign up to be a member of ShopAtHome.com?
How do I change my mailing address or email address?
How do I take my name off your mailing list?
What's ShopAtHome.com's privacy policy?
How secure is my account information on ShopAtHome.com?
What are cookies and how do I make sure that my computer is accepting them?
What is JavaScript and how do I enable it in my browser?
What is the ShopAtHome Toolbar?
What are Text Alerts?
How do I get started with the Toolbar?
I installed the Toolbar, but I don't see it.
I was unable to complete the installation of the Toolbar.
Does the Toolbar cost me anything?
How do I uninstall the Toolbar?
What if I Have other questions about the Toolbar?

What is ShopAtHome.com?
ShopAtHome.com is a free shopping portal that:

Gives you access to the best deals from your favorite stores (see the Coupons section on our Site)
Sends you a rebate check 12 times a year just for shopping at your favorite online stores (see the Cash Back section of our Site)
Gives you a great selection of free catalogs, discount magazines, and free e-newsletters (see the Catalogssection on our Site).

And... all of this right from the comfort of your home!

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What are the benefits of joining ShopAtHome.com?
ShopAtHome.com offers you:

1% to 30% Cash Back when you buy from more than 1,500+ brand name online retailers
Access to over 700 Catalogs and discounted Magazines
Free Downloadable Cash Back reminder tool to make sure you never miss a rebate
Free access to our extensive database of exclusive coupons, deals and specials to our 2,000+ online stores
Free E-Newsletters with up-to-the-minute coupons and specials.

How do I sign up to be a member of ShopAtHome.com?
To become a member of ShopAtHome.com, just click here http://www.shopathome.com and select the Cash Back tab at the top of the page to join our Cash Rebates Program; or select the Catalogs tab at the top of the page to start ordering catalogs, magazines, & e-newsletters! With just an email address and a password, you can start to:

Earn cash back just by shopping at your favorite stores
Order free catalogs, discount magazines and sign up for free e-newsletters
Gain access to coupons and specials.

How do I change my mailing address or email address?
If you are one of our ShopAtHome.com members and would like to view and/or change any of your account information, simply click here or on the "My Account" link at the top of the page when you are logged in. For your security, you will be prompted to login before updating any account information.

You can also reply to your order confirmation email with any necessary changes. If you have already placed your order and received the confirmation email from us, please send any changes to Service@ShopAtHome.com and be sure to include your first and last name, zip code, and date order placed. This information is needed to locate your order.

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How do I take my name off your mailing list?
If you wish to stop receiving special offers from ShopAtHome.com's Cash Back Program, simply click here or on the "My Account" link at the top of the page when you are logged in. For your security, you will be prompted to login before updating any account information.

What is ShopAtHome.com's Privacy Policy?
We value your privacy. Click here to read our privacy policy, which explains what information we collect, how we use information collected, how you can change your information, and other issues relevant to your privacy.

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How secure is my account information in ShopAtHome.com?
ShopAtHome.com's Cash Back Site uses SSL (Secure Socket Layer) and firewall technology to protect your personal information. We are committed to protecting your privacy. ShopAtHome.com's Cash Back program does not request your credit card information in order to begin earning cash rebates. Only when you are ready to buy something from a specific Affiliate Store's site will you be asked by that Store for your credit card information.

ShopAtHome.com will, however, request a credit card as payment when ordering a catalog or magazine subscription. For your protection, once your order is processed, we do not maintain your credit card information in any form of shopping cart or basket that is accessible via the Internet. You will be therefore be asked for this information each time you order an item that requires a credit card.

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What are cookies and how do I make sure that my computer is accepting them?
Cookies allow for the efficient navigation of Web sites, and enable sites to recognize you without making you sign in every time you enter a site. You must have your cookies turned on in order to be credited with the Cash Back Rebates you earn through our Cash Back program. Your browser should automatically accept cookies unless you have turned cookies off. In order to turn cookies back on in Internet Explorer, click on Tools and then Internet Options. Under Internet Options, click on the Privacy tab and then the Advanced button to choose the setting that will allow cookies. In Firefox, click on Tools and then Options. Under Options, click on the Privacy tab to choose the setting that will allow cookies.

What is JavaScript and how do I enable it in my browser?
JavaScript is a scripting language that adds interactivity to Web pages. ShopAtHome.com uses JavaScript on many pages that contain forms. See below for instructions on enabling JavaScript in various Web Browsers:

Internet Explorer 6.0 and higher for Windows:
Click the Tools menu. (For Internet Explorer 7.0, click on the Tools button).
Click Internet Options to open the Internet Options dialog box.
Click the Security tab.
Click the Internet symbol (a globe).
Click the Custom Level button to open the Security Settings dialog box.
In the Settings list, scroll down to Scripting.
Under Active Scripting, click Enable so that a dot appears next to it.
Click OK to close the Security Settings dialog box.
Click Yes in the Warning! Message box.
Click OK to close the Internet Options dialog box.

Netscape 7.0 and higher for Windows:
Click Edit; then click Preferences.
Click on Advanced left arrow to expand menu.
Click on Scripts - Plugins.
Under Enable JavaScript for, check Enable Navigator.
Click the OK button.

Firefox 1.5 and higher for Windows:
On the Tools menu, click Options.
Click on the Content icon.
Check the box next to Enable JavaScript.
Click OK.

Safari 2.0 and higher for Mac:
Click Safari; then click Preferences.
Click the Security icon.
Under Web Content, check Enable JavaScript.
Close the window.

Firefox 1.0 and higher for Mac:
Click on Firefox.
Click on Preferences.
Click on Web Features.
Check Enable JavaScript.
Click OK.

What is the ShopAtHome Toolbar?
How would you like to be informed every time your favorite Website has a sale or special? Would you like to be able to find coupons and special deals on products you are shopping for? The ShopAtHome Toolbar does all this!

The Toolbar is a free, easy-to-use shopping assistant that allows you to take the power of ShopAtHome with you anywhere on the Web. When you install the Toolbar, you are adding a whole new set of functions to your Web browser. For example, you can use the Toolbar to perform a ShopAtHome search from any site on the Web, or to search for specific products or coupons on any given page. The ShopAtHome Toolbar also offers users exciting features such as text alerts whenever Sites that YOU choose have a sale or special!

For more information Click here.

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What are text alerts?
Text alerts on your Toolbar show you great coupons, rebates and cash back deals from ShopAtHome on your favorite products and stores.

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How do I get started with the Toolbar?
Click here and follow the instructions to install the Toolbar and its associated software, SelectRebates, onto your computer. The SelectRebates software is the "operating system" of the Toolbar, and must be installed on your computer in order for the Toolbar to function.

The ShopAtHome Toolbar is designed to be used with Microsoft Internet Explorer version 6.0 and up, and Firefox version 1.5 and up. The minimum system requirements for installing and running the ShopAtHome Toolbar are Microsoft Windows 2000/XP Server.

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I installed the Toolbar, but I don't see it.
You may need to close all of your browser windows and open a new one to see and activate the toolbar. If you still do not see the toolbar, it may be hidden.

To unhide the toolbar, on your menu bar, open the View menu, and select “Toolbars”. Make sure there’s a checkmark next to “ShopAtHome Toolbar”. If there’s no checkmark, the toolbar won’t appear. If it’s already checked, your browser may have become confused – try unchecking it and rechecking it. If you don’t see the ShopAtHome Toolbar mentioned there, you don’t have it installed. Please go to the ShopAtHome.com Toolbar page and install it.

The ShopAtHomeToolbar works with Internet Explorer version 6.0 and up, and Firefox version 1.5 and up. The ShopAtHome Toolbar works under Windows 2000 and XP.

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I was unable to complete the installation of the Toolbar.

Please reboot your computer.
Please disable all virus scan software.
Return to our installation page.
Click install now to begin the installation process once more.

Does the Toolbar cost me anything?
The Toolbar is absolutely FREE. Actually, we pay YOU to use the Toolbar, in the form of the Cash Back Rebates that you earn by shopping through our Site.

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How do I uninstall the Toolbar?
To uninstall the Toolbar and its associated Software, go to your Windows Control Panel. Next, click on "Add/Remove Programs". Our Toolbar and its Software are listed as SelectRebates. Click on the name SelectRebates, then click on Change/Remove. You will see a grey box which gives you a choice of uninstalling both the Toolbar and SelectRebates software, or only the Toolbar. (Please note that if you uninstall the SelectRebates Software, the Toolbar is also removed.) Make your selection to uninstall only the Toolbar; or both the SelecRebates Software and Toolbar, and click "ok." The Toolbar and/or Software are removed after your reboot your computer.

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What if I have other questions about the Toolbar?
Contact us at: www.shopathome.com/contact.aspx. We'd love to hear from you!

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Questions about Our Cash Back Program:

I just made a purchase. Why hasn't my account been credited with a rebate?
When do I get my cash?
Why is there a deduction on my account balance?
Can I earn rebates when I use or buy gift certificates?
Can I make a purchase using a coupon and still get a rebate?
What if I decide to return an order?
Can I exchange an item and still receive my rebate?
How does ShopAtHome.com keep track of the rebates I earn?
How does the Refer A Friend Program work?
Does this cash back service cost me anything?
What is a Track Back Number?

I just made a purchase. Why hasn't my account been credited with a rebate?
Depending on the store, this can take up to 30 days. We credit your account with a rebate when the store you've bought from tells us about your purchase. If you don't see a credit to your account after 30 days, please fill out our rebate inquiry form Make sure that cookies are enabled on your browser. If your browser doesn't allow cookies, then we don't know when or how much to pay you. For more on cookies, see the section above in these FAQs "What are cookies and how do I make sure my computer is accepting them?". Many stores don't keep records beyond a 60 day period, so we must be notified within 60 days of the purchase transaction date in order to investigate.

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When do I get my cash?
We mail you a check 60 days after the end of every month, provided that you have a minimum balance of $20 in your Cash Back account. Before we send you a check, we send you an email to make sure that we have your correct mailing address. If you don't confirm your address by answering our email, then your cash remains in your account and we will attempt again to verify your mailing address in order to mail it to you on the next monthly payment date.

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Why is there a deduction on my account balance?
When you return an item that you've purchased through our site, your rebate on that purchase is automatically deducted from your account balance. So, you might see a negative credit (or a deduction) on your account balance.

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Can I earn rebates when I use or buy gift certificates?
Sorry, but buying or redeeming gift certificates doesn't earn you rebates with ShopAtHome.com unless stated otherwise.

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Can I make purchases using a coupon and still get a rebate?
Yes! We offer many special promotions on our Coupons page. If you link through from this page and use the coupon code listed, you will receive the special mentioned. These offers can be subject to availability and may be withdrawn by the store at any time.

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What if I decide to return an order?
Returned orders are accepted according to each individual Affiliate Store's return policy. If you return an order, then your rebate will be subtracted from your account if it has already been added in. Therefore, if you return an order, your account may show a negative credit.

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Can I exchange an item and still receive my rebate?
Unfortunately, no, when you return an item, your purchase and rebate will be reversed in your account. If you order the exchange item through ShopAtHome.com then you will earn your rebate on the item ordered in exchange.

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How does ShopAtHome.com keep track of the rebates I earn?
We keep track of your rebates through your member account. Whenever you enter a store from the link on our Web site and make a purchase, we credit your Cash Back account with your cash rebate. If you are already a member and have signed in, click here to see your account status.

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How does the Refer a Friend program work?
It's easy! Tell your friends about our free Cash Rebates program, and how they too can receive rebate checks from ShopAtHome.com! You will also make money with this program! Once any of your referred friends make a Qualified Purchase through our ShopAtHome.com Cash Back site and earn their first Cash Back Rebate, you get $5 credited to your own Cash Back account. There is no limit on the number of friends you may refer--the more friends you refer, the more money you can earn! See the Refer a Friend requirements in our Membership Agreement; http://www.shopathome.com/TermsAndConditions.aspx, then Click here to refer a friend to ShopAtHome.com now!

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Does this cash back service cost me anything?
No, ShopAtHome.com's Cash Back program is a 100% free service.

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What is a Track Back Number?
Each Track Back Number represents a Cash Back opportunity pursued by you on ShopAtHome.com. It shows each click by you that occurred through the ShopAtHome.com site or toolbar to one of our stores. We keep Track Back Numbers on hand and accessible to you for three months. If a problem arises or you need to ask a question about a specific transaction, you are able to refer to the Track Back Number so we can get to the bottom of it quickly. Your Track Back Numbers Can Be found in your “My Page”.

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Questions about our SelectRebates Software:

What is SelectRebates Software, and why should I install it?
How do I download the SelectRebates Software onto my computer?
How do I uninstall the SelectRebates Software ?

What is SelectRebates Software, and why should I install it? SelectRebates Software was created to ensure that you maximize your Cash-Back rebates every time you shop online, even if you forget to come to our Site first. When you download SelectRebates, our Site will recognize when you go to a ShopAthome.com store. Our Site will redirect you through a ShopAtHome.com link so you will always receive credit for all purchases and get money in your account - even if you forget to go through our Site first!

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How do I download the SelectRebates Software onto my computer?
Downloading is easy! Simply click here and follow the instructions.

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How do I uninstall the SelectRebates Software?
If at any point you decide that you like shopping directly though the ShopAtHome.com site and prefer not to use SelectRebates, it can be easily removed in your computer's Control Panel, under Add/Remove Programs. Our Software may be listed as any of the following: SelectRebates, Golden Retriever Select Rebates Software, ShopAtHome Select Agent, SAHAGENT, or Golden Retrieve Cash Back. Click on the name of our Software, then click on Change/Remove. Once you reboot, the software will be removed.

Another way to uninstall the software is to go to http://discounts.shopathome.com/ManualRemove.asp and follow the directions posted there.

If you encounter difficulties in removing the Software, please contact us at www.shopathome.com/contact.aspx. Please note that third party spyware removal programs, such as Norton or McAfee, do not completely remove the SelectRebates software, and we strongly advise against using these programs to remove our Software.

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Questions about our Catalogs:

How does the catalog and magazine electronic shopping cart work?
How do I place an order?
How do I make changes to my order?
How do I know you received my order?
Must I have an email address to order a catalog or magazine from ShopAtHome.com?
Can I order more than 1 catalog or magazine at a time?
How do I cancel a magazine subscription?
What is ShopAtHome.com's catalog return policy?
How long will it take to get my catalog or magazine?
Is ordering online safe?

How does the catalog and magazine electronic shopping cart work?
Putting an item in your shopping cart does NOT mean you have to order it! Shopping carts keep track of the items you might like to order. When you see an item you're interested in, click on the "Add to Cart" button so you don't forget about it. This will put the item in your shopping cart. To continue shopping, simply click on the "Continue Shopping" button at the bottom of your shopping cart and browse at your leisure.

You can place items in and take them out of your cart any time. Think of it as an online grocery list. When you're finished shopping, you can review what's in your cart, keep the things you really want, and remove the ones you don't by simply selecting "Remove". You may request up to 12 free items and 8 magazine subscriptions per week, and 30 items total per order.

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How do I place an order?
Once you've reviewed your shopping cart and are satisfied with your order, follow the screen prompts for "Check Out" to submit your order. You should receive an order confirmation by email within 48 hours. If you do not receive an email verification of your online order within 48 hours, email us with your name, zip code, and date of order. Your order may not have reached us.

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How do I make changes to my order?
Before you submit your order, you can easily make changes to it. Simply click on the cart link at the top right hand side of the page. Then click on "Remove" for any items you do not want, and these items will be eliminated from your cart. To add items to your shopping cart as you browse, simply select "Add to Cart".

If you need to make changes after you have confirmed your order, simply send an email to Service@ShopAtHome.com with your first name, last name, zip code, date of order and your requested changes. Without all of this information we will not be able to locate your order.

How do I know you received my order?
When you order online, you should receive an order confirmation email within 48 hours. If you do not receive an email confirmation from your online order within 48 hours, please email us at Service@ShopAtHome.com with your name, zip code, and date of order, as your order may not have transmitted properly.

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Must I have an email address to order a catalog or magazine from ShopAtHome.com?
Yes. Upon receipt of your online order, we send you an email message for order verification. Orders without a valid email address cannot be processed.

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Can I order more than one catalog or magazine at a time?
Yes, you can order up to a cumulative total of 12 FREE catalogs and 8 magazine subscriptions per week. You may also place as many orders as you wish per week. Each individual order may include up to 30 items total. After placing your first item in your shopping cart (by clicking on the "Add to Cart" button) simply click on the "Continue Shopping" button at the bottom of your shopping cart and browse at your leisure. Click on the "Add to Cart" button for any item you might like to order and it will add it to your shopping cart!

Remember, you can take things in and out of your cart any time. Think of it as an online grocery list. When you're finished shopping, you can review what's in your cart, keep the things you really want, and delete the ones you don't by simply clicking on "Remove".

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How do I cancel my magazine subscription?
Many of our magazine subscriptions have a 90-day money back guarantee. To cancel, simply email our customer service center, Service@ShopAtHome.com within 90 days of your order date to receive a full refund. Please provide your order number, full name, full address and magazine title in your cancellation request.

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What is ShopAtHome.com's catalog return policy?
We want you to be happy. If you are not completely satisfied with the items you receive, simply return them for a full, unconditional refund of the price of the items returned.

If you decide to purchase merchandise from one of the catalogs ordered from ShopAtHome.com, all returns are subject to the policy of the individual catalog retailer. ShopAtHome.com is a service company providing your name and address to companies from which you have requested information. We do not provide or guarantee any merchandise ordered from the individual catalog retailers.

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How long will it take to get my catalog or magazine?
ShopAtHome.com is a service company providing your name and address to companies from which you have requested information. Upon receipt of your order, we process your payment and forward your request to the companies you've selected within five business days. Each of the items you order will arrive directly from the publisher in up to eight weeks. Your delivery depends on the fulfillment policy of the publisher.

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Is ordering online safe?
ShopAtHome.com has extensive security measures in place to protect from the loss, misuse or alteration of your order and contact information. For your financial protection, once your order is processed, we do not maintain your credit card information in any form of shopping cart or basket that is accessible via the Internet. You will be asked for this information each time you order an item that requires a credit card. For more information on our privacy policy and security measures, please visit our privacy policy statement here: http://www.shopathome.com/Privacy.aspx.

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